Build a status page people actually read
Customers forgive downtime when you communicate clearly through status pages. This guide covers the essentials—component structure, tone, automation—without overwhelming you with theory. It's the friendly 80/20 approach to keeping stakeholders calm. Status pages automatically reflect your uptime monitoring results and downtime alerts. With uptime monitoring, your status page shows uptime status and downtime alerts automatically, keeping customers informed about website monitoring and API monitoring.
What the guide covers
- Component structure: how to group infrastructure, products, and regions.
- Communication tone: templates for incident, maintenance, and resolved states.
- Automation: pushing updates from PingPuffin, webhooks, and integrations.
- Branding: fonts, colours, and custom domains that match your identity.
Getting started
Use the guide to build your first status page or audit the one you already have. Pair it with PingPuffin's status page feature to automate incident updates, offer subscriptions, and provide history charts out of the box. Your status page integrates seamlessly with uptime monitoring, displaying downtime alerts and uptime status from your website monitoring and API monitoring.
Steal the sections you need, tweak the rest, and share it with the team. PingPuffin takes care of the automation so your status page never goes stale.
Status page FAQ
Can we host the status page on our domain?
Yes. PingPuffin supports custom domains and lets you match colours and typography to your brand.
How do we ensure updates are timely?
Automate them. PingPuffin posts incident changes automatically and lets you queue messages for planned maintenance, so the status page never falls behind.
Can customers subscribe to updates?
Absolutely. Offer email, SMS, or webhook subscriptions so stakeholders get immediate updates without refreshing the page.