Lean SaaS teams deserve lean monitoring
Your product spans login flows, billing APIs, cron jobs, and that marketing site someone launched in 2017. PingPuffin's uptime monitoring keeps watch over all of it with website monitoring and API monitoring, with a setup so light you'll finish configuring it before your CI pipeline completes. With uptime monitoring, you get instant downtime notifications when issues are detected.
We purposely deliver the 80% of features that make a difference—sensible downtime alerts, clean status pages, reliable history—and skip the heavyweight controls that slow teams down. The result? Fewer dashboards to babysit and more time to ship. As an uptime monitor, PingPuffin excels at website monitoring and API monitoring for SaaS products.
Built for lean engineering teams
Whether you have a single on-call rotation or a federated ownership model, PingPuffin lets you assign alerts per monitor. Route auth incidents to the platform team, send marketing site hiccups to growth, and ping leadership only when SLAs are at risk.
Escalations trigger automatically, heartbeat monitors cover background jobs, and incident timelines sync to your docs. That’s enough structure to stay reliable, without turning your on-call into a second product to maintain.
Delight customers with honest status updates
Outages happen. PingPuffin makes your response look professional with pre-written messages, real-time history, and subscription options for customer success teams. No more BCC emails or frantic social posts.
Alerts include the context your engineers need, while customers subscribe to updates in the channel they prefer. It’s transparent, honest, and takes about three minutes to set up—perfect for the team that keeps promising to “get to” the communications playbook.
Ship faster with fewer surprises
PingPuffin plugs into Slack, Teams, PagerDuty, and your own tools, so deploying on Friday afternoon doesn’t feel scary. Use the API and Zapier integration (beta) to spin up monitors during CI, archive old services, or post incident summaries to Confluence automatically.
Integrations keep your existing workflows intact—connect to Slack or PagerDuty, or lean on email if that’s your style. We prefer to stay out of the way so your team ships calmly and sleeps soundly.
SaaS team FAQ
Can we monitor private endpoints?
Yes. Use allow-listed probe IPs, heartbeat tokens, or internal webhooks to watch services behind VPNs or inside Kubernetes. You decide the request payload and validation rules.
Does PingPuffin support incident post-mortems?
Every incident records retries, acknowledgement times, status updates, and recovery messages. Export the timeline to Markdown or push it to your documentation tool for retro meetings.
Will this replace our existing status page?
If you want it to. Otherwise connect PingPuffin to your current page via webhook. Many SaaS teams migrate because our pages are free during launch, brandable, and updated automatically.