Healthcare Monitoring Requirements
Healthcare organizations must ensure critical systems remain available for patient care. Electronic health records (EHR) systems, patient portals, appointment scheduling, and telemedicine platforms all require reliable uptime monitoring.
Downtime in healthcare can directly impact patient care and safety. Effective monitoring helps ensure systems are available when needed most.
Compliance Considerations
Healthcare organizations must comply with HIPAA, HITECH, and other regulations. When selecting monitoring tools, ensure they meet compliance requirements for data handling, access controls, and audit logging.
Monitoring solutions should not store or transmit protected health information (PHI) unless specifically designed for healthcare compliance. Choose monitoring tools that respect healthcare data privacy requirements.
Critical Systems to Monitor
- Electronic health records (EHR) systems
- Patient portals and online services
- Appointment scheduling systems
- Telemedicine platforms
- Billing and payment systems
- Laboratory information systems
Best Practices
Use short check intervals (1-2 minutes) for critical patient-facing systems. Configure multiple alert channels to ensure incidents are never missed. Maintain detailed uptime records for compliance reporting.
Related Resources
Best Practices - General monitoring best practices
Uptime Monitoring Compliance - Compliance considerations