Den enorma FAQ med alla svaren - PingPuffin

Kom igång

Vad är PingPuffin?

PingPuffin är en minimalistisk plattform för upptidsövervakning som hjälper företag att övervaka webbplatsers tillgänglighet 24/7 och få omedelbara notifikationer när webbplatser går ner eller upplever problem. Den är designad för att vara enkel, snabb och pålitlig utan behov av komplex konfiguration.

Hur fungerar PingPuffin?

PingPuffin övervakar dina webbplatser och API:er genom att kontrollera dem var 5:e minut från flera platser. När en webbplats går ner eller upplever problem får du omedelbara notifikationer via e-post, Slack, SMS, WhatsApp eller webhooks. Plattformen spårar automatiskt upptidsstatistik, svarstider och händelsehistorik.

Hur sätter jag upp PingPuffin?

Att sätta upp PingPuffin tar bara minuter. Registrera dig med din e-post, lösenord och namn. Lägg sedan till din första webbplats-URL - det är allt. Ingen komplex konfiguration behövs. Förnuftiga standardinställningar hanterar allt, och övervakningen startar omedelbart.

Hur mycket kostar PingPuffin?

Alla PingPuffin-planer är för närvarande gratis under vår lanseringsperiod. Detta inkluderar Freelancer-, Business- och Huge Business-planerna. Betalplaner kommer senare, och vi ger gott om varsel innan vi börjar ta betalt.

Är PingPuffin gratis?

Ja, alla PingPuffin-planer är för närvarande gratis under vår lanseringsperiod. Detta inkluderar obegränsade monitorer, alla notifikationskanaler, statussidor, teammedlemmar och alla funktioner. Betalplaner kommer att introduceras senare med gott om förhandsvarsel.

Övervakningsfunktioner

What can I monitor with PingPuffin?

You can monitor any website, API endpoint, or URL with PingPuffin. This includes public websites, protected endpoints with authentication, API endpoints using POST requests, and even WordPress sites through our official plugin.

How often does PingPuffin check my websites?

PingPuffin checks your websites every 5 minutes by default. This interval is configurable, ensuring you're notified quickly when issues occur while not overwhelming your servers with too many requests.

Can I monitor multiple websites?

Yes, you can monitor unlimited websites with PingPuffin. All plans include unlimited monitors, so you can track as many sites, APIs, or endpoints as you need from a single dashboard.

How do I add a website to monitor?

Adding a website is simple: enter the URL in the add monitor form, give it a friendly name, and click save. PingPuffin immediately performs the first check and starts monitoring. No configuration needed - sensible defaults handle everything.

What happens when my website goes down?

When your website goes down, PingPuffin detects it within 5 minutes and sends instant notifications to all configured channels (email, Slack, SMS, etc.). An incident is automatically created, your status page updates, and you receive alerts until the site recovers.

Can I monitor API endpoints?

Yes, PingPuffin fully supports API monitoring. You can monitor API endpoints using GET or POST requests, send custom request bodies (JSON or form data), and monitor protected endpoints with authentication. Perfect for tracking API availability and response times.

Can I monitor protected endpoints?

Yes, PingPuffin supports monitoring protected endpoints with basic authentication. You can securely store credentials and monitor endpoints that require login. The platform handles authentication automatically during checks.

Does PingPuffin support SSL monitoring?

Yes, PingPuffin monitors SSL certificates and detects certificate issues. You can configure HTTP fallback options and track SSL errors. The platform automatically detects SSL problems and notifies you when certificates are about to expire or have issues.

Can I monitor redirects?

Yes, PingPuffin automatically detects redirects and shows where they go. You can configure redirect handling and get notified about unexpected redirects. The platform tracks redirect chains and helps you identify configuration issues.

Does PingPuffin detect Cloudflare challenges?

Yes, PingPuffin detects Cloudflare challenge pages and handles them appropriately. The platform recognizes challenge pages and provides clear status indicators, so you know when your site is being challenged rather than actually down.

Can I monitor staging environments?

Yes, you can monitor any environment including staging, development, or production. Many developers use PingPuffin to track staging environments, API endpoints, and personal projects. All environments are treated equally with the same monitoring capabilities.

Can I monitor subdomains?

Yes, you can monitor any subdomain just like any other URL. Add the full subdomain URL (e.g., api.example.com, status.example.com) and PingPuffin will monitor it independently. Each subdomain is treated as a separate monitor.

How do I disable monitoring temporarily?

You can disable any monitor with one click. This pauses monitoring and stops notifications without deleting the monitor. Re-enable it anytime to resume monitoring. Perfect for temporarily pausing monitoring during migrations or maintenance.

How do I manually trigger a check?

You can manually trigger an immediate check for any monitor from the monitor page. Click 'Check Now' and see results instantly without waiting for the scheduled check. Perfect for testing after making changes or verifying status.

What is the minimum check interval?

The default check interval is 5 minutes, which provides a good balance between quick detection and not overwhelming your servers. You can configure this interval, but 5 minutes is recommended for most use cases.

Can I monitor localhost or internal networks?

PingPuffin monitors from external locations, so it can't directly monitor localhost or internal networks. However, you can use webhooks or the API to send status updates from internal systems to PingPuffin for tracking.

Notifikationer

What notification channels does PingPuffin support?

PingPuffin supports multiple notification channels including email (built-in), Slack, SMS, WhatsApp, Microsoft Teams, PagerDuty, and custom webhooks. You can configure multiple channels and choose which status changes trigger notifications.

How do I set up Slack notifications?

Setting up Slack notifications takes just 2 clicks. Add your Slack webhook URL in PingPuffin's notification settings, choose which status changes to notify about, and you're done. Beautiful formatted messages appear in your Slack workspace with site name, URL, status, and timestamp.

How do I set up email notifications?

Email notifications are built-in and work automatically. Just add your email address in notification settings, choose which status changes to be notified about, and you'll receive HTML emails with all relevant information when issues occur.

Can I get SMS notifications?

Yes, PingPuffin supports SMS notifications. Add your phone number in notification settings, choose which alerts to receive via SMS, and get instant text messages when issues occur. Perfect for critical alerts when you're away from your computer.

Can I use custom webhooks?

Yes, PingPuffin supports custom webhooks for maximum flexibility. Send notifications to any endpoint with JSON payloads containing all monitor data. Perfect for custom integrations, automation workflows, or connecting to services like PagerDuty, Zapier, or your own systems.

What notification preferences can I set?

You can choose to be notified about: Down (always enabled), Up (when sites recover), Warning (redirects or issues), and Redirect (specific redirect notifications). You can set quiet hours, mute notifications during maintenance, and configure per-monitor targets.

Can I get recovery notifications?

Yes, you can enable recovery notifications to be alerted when your site comes back online. This helps you know immediately when issues are resolved, so you can verify everything is working correctly.

Can I set up quiet hours?

Yes, you can configure quiet hours to mute notifications during specific times (e.g., nights or weekends). Notifications are still logged, but you won't be disturbed. Perfect for maintaining work-life balance while staying informed.

How do I change my notification settings?

You can change notification settings anytime from the notification settings page. Add or remove channels, change which status changes trigger notifications, configure quiet hours, and update preferences. Changes take effect immediately.

How do I integrate PingPuffin with PagerDuty?

You can integrate PingPuffin with PagerDuty using webhooks. Configure a PagerDuty webhook URL in PingPuffin's notification settings, and incidents will automatically create PagerDuty incidents. The JSON payload includes all monitor data for proper routing.

Statussidor

What are status pages?

Status pages are public pages that show the current status of your monitored services. They display uptime statistics, incident history, response times, and real-time status updates. You can customize branding, use custom domains, and share them with customers to provide transparency.

How do I create a status page?

Creating a status page takes about 60 seconds. Connect your uptime monitors, pick your headline tone, and the page is ready. No design skills needed - PingPuffin handles the rest automatically, including incident updates and uptime history.

Can I customize status pages?

Yes, status pages are fully customizable. You can set custom branding (title, description, logo), use custom domains, choose headline tone, and configure which monitors appear. The design is beautiful by default but can be tailored to match your brand.

Can I monitor multiple status pages?

Yes, you can create multiple status pages for different products, clients, or environments. Each page can have custom branding, custom domains, and show different sets of monitors. Perfect for agencies managing multiple clients.

How do status page subscribers work?

Visitors to your status page can subscribe via email, SMS, or webhook to receive updates when incidents occur. Subscribers get the same notifications as your team, keeping customers informed automatically without manual updates.

Statistik och analys

What uptime statistics does PingPuffin provide?

PingPuffin provides comprehensive uptime statistics including 24-hour and 31-day uptime percentages, response time history, incident tracking, downtime duration, and recovery time. You can view optional charts and graphs, export data as CSV, and see historical trends.

What response time metrics does PingPuffin track?

PingPuffin tracks response times for every check, showing current response time, average response time, and response time history. You can see response time graphs, identify slow performance, and track improvements over time.

How do I see incident history?

Incident history is available in your dashboard for each monitor. You can see all downtime periods with start time, end time, duration, and recovery time. Active incidents are highlighted, and you can export the full history as CSV.

How do I export my data?

You can export uptime statistics, incident history, and activity logs as CSV files. This includes all downtime periods, response time data, and monitor events. Perfect for reporting, analysis, or backup purposes.

What are weekly health reports?

Weekly health reports are AI-generated summaries sent every Monday morning. They include a summary of all monitors, status overview, recent incidents, uptime statistics, and personalized insights. Ultra-minimalist format focusing on what matters - you can enable or disable them anytime.

Team och samarbete

Can I invite team members?

Yes, PingPuffin supports unlimited team members and clients. You can invite owners, editors, and viewers with different permission levels. There are no extra seats or confusing roles - just simple team management that works.

What is the difference between owners, editors, and viewers?

Owners have full control over the workspace and can manage everything. Editors can create and modify monitors but can't change workspace settings. Viewers can see all monitors and status but can't make changes. Simple, clear roles without complexity.

What is the maximum number of monitors I can have?

All PingPuffin plans include unlimited monitors. You can monitor as many websites, APIs, or endpoints as you need. There are no limits on the number of monitors, status pages, or team members.

Can I use PingPuffin for agencies?

Absolutely. Many agencies use PingPuffin to monitor all client websites from one dashboard. You can create separate status pages for each client, invite clients as viewers, and manage everything centrally. Perfect for agencies managing multiple clients.

Integrationer

What is the WordPress integration?

PingPuffin offers an official WordPress plugin that automatically monitors your WordPress site. Easy setup from WordPress admin, no manual configuration needed. The plugin securely connects to PingPuffin and starts monitoring immediately.

Can I monitor my WordPress site automatically?

Yes, with the official PingPuffin WordPress plugin, your WordPress site is automatically monitored. Install the plugin from WordPress admin, connect it to your PingPuffin account, and monitoring starts immediately. No manual URL entry needed.

Does PingPuffin have an API?

Yes, PingPuffin provides a RESTful API for programmatic access to your monitor data. Simple authentication with API key, JSON responses, and easy integration. Perfect for building custom dashboards, automating workflows, or integrating with other tools.

Can I use PingPuffin for API monitoring?

Yes, PingPuffin is excellent for API monitoring. You can monitor API endpoints with GET or POST requests, send custom JSON payloads, monitor protected APIs with authentication, and track response times. Perfect for SaaS companies and developers.

Underhåll och avancerat

How do maintenance windows work?

Maintenance windows allow you to pause monitoring and mute alerts during planned maintenance. Set a start and end time, select which monitors to pause, and PingPuffin automatically silences notifications and updates status pages. Monitoring resumes automatically when the window closes.

How do I delete a monitor?

You can delete any monitor from the monitor settings page. Simply click delete, confirm the action, and the monitor is removed along with its history. This action can't be undone, so make sure you want to remove it permanently.

What is the difference between online, offline, and problematic status?

Online means your site is up and running normally. Offline means your site is down or unreachable. Problematic means your site has issues like redirects, Cloudflare challenges, or configuration problems. PingPuffin clearly distinguishes between these states.

How accurate is PingPuffin's monitoring?

PingPuffin checks from multiple locations and confirms issues before sending alerts. This prevents false positives and ensures you only get notified about real problems. The platform uses reliable infrastructure and redundant checking to maintain high accuracy.

Användningsfall

Can I use PingPuffin for e-commerce monitoring?

Absolutely. Many e-commerce businesses use PingPuffin to monitor their online stores, detect issues before customers do, track performance during peak times, and ensure availability. Set up takes under 5 minutes and provides peace of mind.

Can I use PingPuffin for agencies?

Absolutely. Many agencies use PingPuffin to monitor all client websites from one dashboard. You can create separate status pages for each client, invite clients as viewers, and manage everything centrally. Perfect for agencies managing multiple clients.

Tekniskt och support

What languages does PingPuffin support?

PingPuffin currently supports English, Danish, Spanish, Swedish, and Norwegian. The interface, documentation, and all features are fully localized. More languages are coming soon.

What browsers does PingPuffin support?

PingPuffin works in all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. The interface is responsive and optimized for all screen sizes. We support the latest versions of all major browsers.

Does PingPuffin work on mobile?

Yes, PingPuffin is fully responsive and works perfectly on mobile devices, tablets, and desktops. The interface is optimized for all screen sizes, so you can check status, view incidents, and manage monitors from anywhere.

What happens if PingPuffin goes down?

PingPuffin uses redundant infrastructure and multiple monitoring locations to ensure high availability. However, if there's ever an issue with PingPuffin itself, we have status pages and transparent communication to keep you informed. We monitor our own infrastructure 24/7.

What data does PingPuffin store?

PingPuffin stores monitor configurations, check results, response times, incident history, and uptime statistics. We don't store sensitive data from your websites. All data is securely stored and you can export or delete it anytime.

How do I contact PingPuffin support?

You can contact PingPuffin support through the support section in your account, via email, or through our documentation. During the launch period, we're actively listening to feedback and improving based on user needs.

What happens when I exceed the free plan limits?

Currently, all plans are free with unlimited everything. When paid plans are introduced, we'll give plenty of advance notice. You'll be able to choose a plan that fits your needs, and we'll help you transition smoothly.

Vad folk vanligtvis frågar när de letar efter en upptidsövervakare

Vilken upptidsövervakare är bäst?

Den bästa upptidsövervakaren beror på dina behov. PingPuffin är designad för team som vill ha enkelhet och snabb installation utan komplex konfiguration. Om du behöver företagsfunktioner med minimal installationstid erbjuder PingPuffin den perfekta balansen mellan funktionalitet och användarvänlighet.

Vad är den bästa gratis upptidsövervakningstjänsten?

PingPuffin är för närvarande gratis under vår lanseringsperiod och erbjuder obegränsade övervakare, alla notifikationskanaler, statussidor och teammedlemmar. Till skillnad från många gratis tjänster med begränsningar ger PingPuffin full funktionalitet utan begränsningar under lanseringen.

Hur väljer jag ett upptidsövervakningsverktyg?

När du väljer ett upptidsövervakningsverktyg, överväg installationstid, användarvänlighet, notifikationsalternativ och prissättning. PingPuffin utmärker sig inom alla dessa områden - det tar minuter att installera, kräver ingen konfiguration, stödjer flera notifikationskanaler och är för närvarande gratis under lanseringen.

Vilka funktioner ska jag leta efter i en upptidsövervakare?

Viktiga funktioner inkluderar 24/7-övervakning, flera notifikationskanaler (e-post, Slack, SMS), statussidor, API-tillgång och teamsamarbete. PingPuffin inkluderar alla dessa funktioner plus avancerade alternativ som underhållsfönster, SSL-övervakning och anpassade webhooks.

Finns det en enkel upptidsövervakningslösning?

Ja, PingPuffin är specifikt designad för att vara den enklaste upptidsövervakningslösningen tillgänglig. Lägg till en URL, klart. Ingen komplex konfiguration, ingen lång onboarding - bara pålitlig övervakning som fungerar omedelbart med förnuftiga standardinställningar.

Vad är det enklaste sättet att övervaka webbplatsens upptid?

Det enklaste sättet är att använda PingPuffin. Registrera dig bara, lägg till din webbplats-URL och övervakningen startar omedelbart. Ingen konfiguration behövs - förnuftiga standardinställningar hanterar allt. Du får notifikationer via e-post och kan lägga till Slack, SMS eller andra kanaler på sekunder.

Hur mycket kostar upptidsövervakning?

PingPuffin är för närvarande gratis under vår lanseringsperiod, inklusive alla funktioner och obegränsade övervakare. Många upptidsövervakningstjänster tar $10-50+ per månad. Vi introducerar betalningsplaner senare med gott om förhandsmeddelande, men under lanseringen är allt gratis.

Behöver jag teknisk kunskap för att använda en upptidsövervakare?

Med PingPuffin krävs ingen teknisk kunskap. Plattformen är designad för att vara så enkel att vem som helst kan installera den på minuter. Lägg bara till en URL och du är klar - ingen konfiguration, inga komplexa inställningar, ingen teknisk expertis krävs.

Vad är skillnaden mellan PingPuffin och andra upptidsövervakare?

PingPuffin fokuserar på enkelhet och hastighet. Medan andra verktyg kräver omfattande konfiguration och onboarding, fungerar PingPuffin omedelbart med förnuftiga standardinställningar. Du får 80% av kraften med 20% av installationstiden - perfekt för team som bara vill ha svar utan komplexiteten.

Kan jag övervaka flera webbplatser med ett verktyg?

Ja, PingPuffin stödjer obegränsade övervakare. Du kan övervaka så många webbplatser, API:er eller endpoints som du behöver från en enda instrumentpanel. Alla planer inkluderar obegränsade övervakare, så du kan spåra allt på ett ställe utan extra kostnader.

Har du fortfarande frågor?

Kan du inte hitta det du letar efter? Vi är här för att hjälpa. Kolla in vår dokumentation eller kontakta vårt supportteam.

Redo att hålla driftstopp tyst under kontroll?

Sätt upp PingPuffin i eftermiddag, imponera på dina kunder ikväll och sov hela natten utan att kolla telefonen var femte minut.